Helpdesk
The key to any good IT support service is to fix issues quickly and efficiently. The way that we do this is through the people that we employ and the internal systems that they use.
Professional Staff
We don't run a traditional IT helpdesk, with certain staff only dealing with certain issues or call loggers that give you a reference number and tell you someone will call you back. Our engineers, the same people that come out on-site, work on the helpdesk. Thus helping us to ensure that there is a familiarity and a continuity of service.
An important part of this is ensuring that the team are all kept up-to-date with the latest technologies and trends in the marketplace.
Helpdesk Management System
At Tristar we use a comprehensive Helpdesk Management system to ensure that each any every call/fault you log is correctly logged against your account. These calls are all then searchable by the engineers should a similar issue arise in the future. This also helps us to perform analysis on the types of calls that we are receiving in order to identify any trends or patterns that may be emerging. This then enables us to tackle the root cause of the issue.
You can also log a call on our helpdesk system via this web site, click here to be taken to the fault logging system.
This system is also useful for engineers when performing an on-site visit, they can look though the fault history of your company and use this information as part of their regular maintenance schedule. This again trying to keep any issues to an absolute minimum.
For more information fill on the form to the right, or click here to be taken to the contact page.
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